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IT Support Analyst

General Description

The IT Support Analyst will assist the IT Department in troubleshooting and maintaining computer hardware/software. The analyst will be responsible for providing excellent customer service while resolving IT service requests, installing software, assisting with the onboarding/offboarding of staff members, providing technical support and maintaining company printers, mobile devices, and conference room equipment as well as other IT support duties.

This role is based in Houston, Texas and will report to the IT Manager.  


  • Provide first-tier support and troubleshooting for Helpdesk
  • Install and configure approved applications for end-users
  • Image laptops with SCCM
  • Open tickets with Corporate
  • Update and maintain process and procedure documentation
  • Possess ability to work in Active Directory, Office, and other Microsoft Applications
  • Adheres to internal standards, policies, and procedures
  • Performs special projects and completes other duties as assigned or requested

Required Experience and Education

  • Associate degree in relevant field

Preferred Experience and Education

  • Bachelor’s degree in information technology or Related field
  • 1-3 years of experience performing IT related support

Preferred Skills

  • Ability to identify and correct reoccurring issues relating to workstations
  • Excellent customer service skills, including exceptional verbal and written skills
  • Strong problem solving/analytical skills
  • Ability to lift and move IT equipment such as computers, monitors, and printers
  • Understanding of service desk management best practices
  • Experience in IT/help desk management systems, to track, manage, and report on workload
  • Experience in proving support for a wide variety of end users with a various range of issues including, but not limited to, desktop, Operating Systems, hardware, software, email, etc.
  • Experience managing and deploying mobile devices

Travel Requirements

  • Travel:  Yes
  • Percent of Time: 10%

Last Updated: May 11, 2023

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